COVID lockdown cravings? 10% off your order and free contactless delivery on orders over $100 using code: LOCKDOWN10. Learn more.

FAQ

Categories

Delivery

What areas do you deliver to?

Open tab

We deliver to the Sydney Metro areas. All orders are delivered via our refrigerated vans that are licenced with accordance to the Australian food safety standards and requirements.

How long will it take to get my order?

Open tab

Orders take 1-2 business days to be processed. For next day delivery, place your order by 2pm.

We currently only deliver on weekdays. You can also pick up your order from our warehouse between 8am - 4pm Weekdays (note: processing time still applies).

What days do you deliver on?

Open tab

Currently, we deliver to Sydney metro on weekdays. 

Can I pick up my order?

Open tab

Free pick up is available from our warehouse in Auburn between 8am - 4pm Weekdays (note: processing time of 1-2 business applies).

Mr Rou & Co

Unit C, 11-13 Short Street

Auburn NSW 2144 Australia

What are your delivery fees?

Open tab

Free delivery is available for orders that are over $100 and within Zone 1 (0-20km radius from our Auburn warehouse).

Orders under $100 and within Zone 1 will have a $25 delivery fee.

Orders in Zone 2 (20-30km radius from our Auburn warehouse) will have a $35 delivery fee.

Unfortunately, we currently do not provide delivery for locations outside of the 30km radius. However, free pick up is available from our warehouse in Auburn between 8am - 4pm on weekdays. 

What if I am not home to accept the delivery?

Open tab

We have a policy to not deliver unless there is someone to accept the order and sign the invoice as proof of delivery. Please note a redelivery fee may apply. If you wish to make an alternate arrangement please contact us with your order number at orders@mrrouandco.com.au or call us on 02 9647 2000.

General

What are your trading hours?

Open tab

We are open Monday to Friday between 8am – 4pm.

Where does your meat come from?

Open tab

Our meat is 100% sourced in Australia and is always of the highest quality. For any special requests contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

What is Marble Score?

Open tab

Marbling is the key characteristic of Wagyu which can be described as fine, white, layers that weave throughout the meat. The higher the marbling, the higher grade the piece is considered. In Australia marble grades ranges from 1-9, with the taste of fat differing in uniqueness and flavour in higher grading. Our favourite is Marble Score 6 due to its good balance of marbling and creamier taste.

Do you have specials?

Open tab

As a leading Meat Wholesaler, we use our buying power to secure great everyday prices. From time to time we will have specials which will be promoted on our home page.

Where can I get a product or price list?

Open tab

We are currently building out the products we offer on our website. For special orders or wholesale enquiries, contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

How do I order wholesale?

Open tab

We service a wide range of restaurants, clubs, butcheries and supermarkets. For any enquiries please contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

Am I able to buy whole animals such as pigs and lambs?

Open tab

Yes, we aim to cater for all occasions whether it is for the next BBQ, seasonal celebrations or birthdays. For any special requests contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now