General

Where does your meat come from?
Our meat is 100% Australian! We source them from the best farms in Australia.
What are your trading hours?
We are open Monday to Friday between 8am – 3pm.
Do you have specials?
Yes! We upload specials on a regular basis. We also have our imperfect meat range which is available at a discounted price.
What is your refund policy?
Our mission is to ensure that you receive restaurant quality meat at affordable prices. If you are unhappy with your order, please reach out to us on facebook or instagram. We'd love to understand where we went wrong and be sure to make it up to you.
What is Marble Score?
Marbling is the key characteristic of Wagyu which can be described as fine, white, layers that weave throughout the meat. The higher the marbling, the higher grade the piece is considered. In Australia marble grades ranges from 1-9, with the taste of fat differing in uniqueness and flavour in higher grading. Our favourite is Marble Score 6 due to its good balance of marbling and creamier taste.

 

Order & delivery

How long will it take to deliver my order?

It depends on how many orders we have! We recommend that you allow up to 2-3 business days for us to freshly prepare and deliver your order. Orders received on Friday will be processed on the following week. We will notify you on the day of delivery. We do not deliver on weekends.

When can I collect my orders?
We recommend that you allow up to 2-3 business days for us to freshly prepare and deliver your order. Orders received on Friday will be processed on the following week. We will notify when it's ready for collection. Please wait to receive this notification before arriving at our warehouse. When ready for collection, you can visit the warehouse on weekdays, 8am - 3pm Weekdays. Please bring your order confirmation when you arrive at the warehouse. For more info, visit here.

Address
Unit C, 11-13 Short Street, Auburn NSW 2144 Australia

Can I receive or collect my meat on the same day that I've ordered?

We currently cannot promise same day delivery or collection :( However, you can request a day you would like to receive & collect your meat in the delivery notes at checkout. Reach out to us on facebook or instagram if you have any questions!

What areas do you deliver to?
We deliver within the Sydney Metro areas. For more details about our zones and if you're eligible for free delivery, visit here
What days do you deliver?
We deliver on weekdays. Your order will be delivered before 7pm.
What are your delivery fees?

Free delivery is available for orders over $100 and within Zone 1. If your order is under $100 or you're outside of Zone 1, delivery will be $25.

Find out more about the delivery zones & condition here.

What if I am not home to accept the delivery?
We have a policy to not deliver unless there is someone to accept the order and sign the invoice as proof of delivery. Please note a redelivery fee may apply. If you wish to make an alternate arrangement please contact us with your order number at orders@mrrouandco.com.au or call us on 02 9647 2000.
Can I customise the meat?
We are only able to provide the advertised cuts and portions on our website and will not able to fulfill any special requests or instructions on how our meat is cut, prepared or packaged. Our meat products have gone through a standardisation process to ensure that:
  • quality and consistency is maintained
  • to reduce environmental impact
  • we keep our promise of fulfilling your orders on time
If you would like to see more options, you can provide your feedback and suggestions via  facebook or instagram.