Welcome to Mr Rou & Co. We offer free delivery on orders over $100.

FAQ

Categories

Delivery

What areas do you deliver to?

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We deliver only to Sydney Metro areas. All orders are delivered via our refrigerated vans that are licenced in accordance to the Australian food safety standards and requirements.

How long will it take to get my order?

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Orders take 1-2 business days to be processed. For next day delivery please place your order by 2pm.

We currently only deliver on Weekdays. Alternatively, you can pick up your order from our warehouse between 8am - 4pm Weekdays (note: processing time still applies).

What days do you deliver on?

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Currently we only deliver to Sydney Metro on Weekdays. 

Can I pick up my order?

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Free pick up is available from our warehouse in Auburn between 8am - 4pm Weekdays (note: processing time of 1-2 business applies).

Mr Rou & Co

Unit C, 11-13 Short Street

Auburn NSW 2144 Australia

What are your delivery fees?

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Orders under $100 - A delivery fee of $25 will apply.

Orders over $100 - Free delivery

If you are not home to accept your order, we will return to our cold store and redelivered the next day. Please note a redelivery fee may apply.

What if I am not home to accept the delivery?

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We have a policy to not deliver unless there is someone to accept the order and sign the invoice as proof of delivery. Please note a redelivery fee may apply. If you wish to make an alternate arrangement please contact us with your order number at orders@mrrouandco.com.au or call us on 02 9647 2000.

General

What are your trading hours?

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We are open Monday to Friday between 8am – 4pm.

Where does your meat come from?

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Our meat is 100% sourced in Australia and is always of the highest quality. For any special requests contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

What is Marble Score?

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Marbling is the key characteristic of Wagyu which can be described as fine, white, layers that weave throughout the meat. The higher the marbling, the higher grade the piece is considered. In Australia marble grades ranges from 1-9, with the taste of fat differing in uniqueness and flavour in higher grading. Our favourite is Marble Score 6 due to its good balance of marbling and creamier taste.

Do you have specials?

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As a leading Meat Wholesaler, we use our buying power to secure great everyday prices. From time to time we will have specials which will be promoted on our home page.

Where can I get a product or price list?

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We are currently building out the products we offer on our website. For special orders or wholesale enquiries, contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

How do I order wholesale?

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We service a wide range of restaurants, clubs, butcheries and supermarkets. For any enquiries please contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

Am I able to buy whole animals such as pigs and lambs?

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Yes, we aim to cater for all occasions whether it is for the next BBQ, seasonal celebrations or birthdays. For any special requests contact us at orders@mrrouandco.com.au or call us on 02 9647 2000.

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